Frequently Asked Questions

Hi friend! Read below for answers to our most frequently asked questions! If you still need help, please contact us at hello@shopbluehorizonco.com.

Orders typically ship within 2–5 business days of being placed. You'll receive an email with tracking info once your label is created. We work hard to send your happy mail off to its forever home as quickly as possible! Please allow for a few additional days of processing time during peak seasons.

If your order includes a pre-order item, it will ship once all items are ready. Please note pre-order items are made-to-order and usually take 3–4 weeks. Any updates or delays will always be communicated in the product listing description.

Yes! As soon as your shipping label is created, you'll get an automated email with your tracking number so you can follow its journey to a forever home! Please note that tracking may not update right away — it will show movement once your order is scanned in by the carrier.

Tracking information is sent to the email address that is inputted upon checkout. If you do not receive any tracking information, check your spam folder and reach out to us with your order number.

If your order looks lost or stuck in transit, don't worry just yet! Sometimes packages take the scenic route. Delays can happen when packages are misrouted, but they usually get back on track. Here's what you should do:

  1. Wait a few business days to see if tracking updates.

  2. Reach out to the shipping carrier for the latest info.

  3. Still no movement? Reach out to us with your order number and we’ll start a missing mail claim on your behalf.

We recommend washing items inside out with like colors, on a cold cycle, and air drying or tumble drying low. For puff print designs, please air dry only — heat from the dryer can damage the print!

Most of our clothing has a true to size unisex fit, unless otherwise noted in the product listing's description. You’ll find a sizing chart among each product's photos for further reference. Still unsure? Check out our sizing highlight on Instagram for try-on videos.

All sales are final — we do not offer refunds, returns, or exchanges. Thank you for your understanding!

That said, we want you to love your order! If there’s a problem with your item, email us within 30 days of delivery at with your order number, a description of the issue, and a photo of the item. We’re happy to help!

Yes, we do! Shipping fees are calculated at checkout, and international customers are responsible for any customs fees or import taxes. We know shipping overseas can be pricey — thank you for wanting to rep our little brand around the world!

If your package was returned due to an address issue, please contact us. We can resend it, but you'll be responsible for reshipping fees.

If we receive the return and haven't heard back from you, your order will be refunded as store credit, minus the original shipping cost as shipping labels cannot be refunded once they are scanned in transit. Please double-check your shipping details at checkout — once your label is created, we’re unable to change the address.

We totally understand how stressful this can be, and we’re here to help! Once a package is shipped, it’s in the hands of the carrier, but we’ll do everything we can to assist. Here’s what to try if your package says "delivered" but it’s nowhere to be found:

  1. Check everywhere – porches, mailboxes, garage, side doors, behind planters… sometimes carriers tuck packages in safe spots.

  2. Ask neighbors or roommates – it may have been delivered to a nearby unit or accepted on your behalf. Erreneous delivery to a neighbor is the most common cause of this issue.

  3. Wait 24–48 hours – carriers occasionally mark packages as delivered a little early. It often shows up within a day or two.

  4. Double-check your address – confirm the shipping address on your order matches your current address.

  5. Contact the carrier – they may be able to provide additional delivery details.

If none of the above works, reach out to us with your order number, along with any notable details regarding a typical delivery to your residence (i.e. do you have a mail office retrieve packages from) and we’ll help file a missing mail claim and find the best resolution. Your happy mail deserves a happy ending!

Oh no! We are so sorry for the trouble and want to make it right. If your item is damaged or defective, email us within 30 days of delivery. We’ll either:

→ Send you a replacement (if the item is in stock),
→ Or issue a refund (if the item is out of stock).

Please email us with:

  • Your order number

  • A photo or video of the item

  • A brief description of the issue

No problem — as long as your label hasn’t been created yet! Email us ASAP with your order number and updated address. Unfortunately, once your shipping label is in the system changes can no longer be made.